SHIPPING & DELIVERY

At ISA VIVI, we strive to deliver your items at the quickest time possible. We have 4 modes of delivery to best suit your needs.

We will need 1-2 working days to pack and dispatch your parcel to the selected service provider.

After your parcel has been dispatched, the time taken for your parcel to reach you varies as it is dependent on the mode of postage chosen. Please refer to the following for more information on the approximate time frame needed.

MODES OF DELIVERY (LOCAL)

REGULAR/ NORMAL MAIL

The cost of normal postage starts from SGD$1.50. All normal parcels will be dispatched via Singpost for mailing. Please allow your parcels 3-7 working days to reach you. Please note that the weight limit for normal parcels is at 2kg. Order which exceeds this weight limit will have to be sent via Speedpost instead.

As tracking is not available for this, ISA Design will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage

REGISTERED MAIL

The cost of Registered mail starts from SGD$3.74. The parcels will be dispatched via Singpost. Kindly note that there is a weight limit of 2kg for any Registered Parcel.Order which exceeds this weight limit will have to be sent via Speedpost instead.

Please allow your parcels 3-4 working days to reach you. Please note that the weight limit for registered parcels is at 2kg.

Your tracking number will be sent to you within 2-3 working days once your parcel has been delivered.

COURIER SERVICE

The courier will deliver the parcel within the next 2 working days* after it has been processed for delivery.

There will also be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout so the courier can reach you in any unforeseen circumstances.

*Working days refer to Monday – Friday only (excluding public holidays).

SELF-COLLECTION PICK UP

Kindly allow 1 working day for us to prepare your item(s) for you. There will be no additional charges when you self-collect at our store.

Our opening hours are from 11am – 10pm on Monday to Sunday.

The location of our stores are stated in the contact us page

I HAVE RECEIVED A DEFECTED / FAULTY ITEM

At ISA VIVI, we seek to provide you quality products. We apologize to have mailed a defected / faulty item. Please visit Returns & Exchange for more details on our Return and Exchange Policy. If you’re unsure of the procedures, kindly contact our friendly Customer Care Team and we’ll be glad to render any assistance.

We aim to resolve any issue with a defected / faulty item as quickly as possible but we need you to inform us as soon as you discover the defect / fault. Please include a snapshot of the defective area and also your order number and we will get back to you as soon as we can.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

We apologize to have mailed you an incorrect item. Please click here more details on our Return and Exchange Policy. If you’re unsure of the procedures, kindly contact our friendly Customer Care Team and we’ll be glad to be of any assistance.

Kindly drop us an email at lindalin@live.com.sg and attach a picture of the item received along with yourorder number and we will get back to you as soon as we can.

AN ITEM IS MISSING FROM MY ORDER

We apologize for missing out on the item/s. Please contact our Customer Care Team for further assistance.